Warwick & Warwick Limited is an auction and valuation Company - Company No 1555455.
Our offices are based at - Chalon House Scar Bank, Millers Road, Warwick, CV34 5DB and 15 White Friars, Chester, CH1 1NZ.
If you would like to discuss any privacy matters, you can do so by contacting us using the details at the bottom of this notice.
In providing our services, we collect and process personal information. We are committed to protecting and respecting your privacy. We value the trust you place in us by providing the information we need to provision our services.
This privacy notice explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others, how long we will keep it for and how we protect it.
We may update this notice from time to time to reflect changes in regulation or our services, so please check this page regularly. This notice applies to any website, form, application, service or tool where it is referenced.
Personal information is any data that can be used to identify you, or that which we can link to you.
The information we collect, you provide voluntarily through interactions with our services such as requesting the valuation, auction and sale of items, bidding on items, subscribing to catalogues or registering for an account on our website to place bids.
We also collect personal information from you through communications such as our website, letters, forms, phone calls and emails.
The personal information you are asked to provide and the reason you are asked to provide it, will be made clear at the point we ask for it.
We also collect some information about you automatically when you visit our offices and websites.
We use CCTV within our rooms and offices to protect vendor property, visitors and staff. We use these images to review bidding activity in the event of a complaint or dispute.
We also collect information about you when you visit our website, using cookies to manage your web browser session and google analytics to monitor visitors actions.
By using these cookies, we may therefore collect details about the type of device you use to access our website, its operating system and version, your IP address, your general geographic location, your browser and the webpages / content you view.
The information that we collect is used to protect our websites and improve them.
We may publish links to websites run by other companies such as Facebook or Twitter. Those companies have their own privacy notices and cookies policies. Warwick & Warwick have no responsibility for these websites, so please remember that the information you provide to these organisations will follow their privacy rules and not ours.
We may collect and process the following categories of personal information:
For customers who wish to bid on investment gold items under our legal obligations to HMRC we may also collect and process:
We use your personal information to provide you with our services and fulfil a contract with you such as:
To evidence our compliance with our legal obligations, for example with respect to bidding on investment gold and HMRC.
When appropriate, we will obtain your consent to process your personal information to:
We also use your personal information to pursue activities in our legitimate interests such as:
If an incident requires specific recordings to be retained for use as evidence of an incident or to assist with an investigation, such recordings will be retained until they are no longer required for the investigation.
If the investigation becomes a legal matter, recordings may be submitted as evidence and retained as part of the collateral for that case by the justice system.
We may pass your personal information to third-party service providers contracted to Warwick & Warwick. This is strictly for the purposes of providing services to you or improving them.
The categories of organisations we share your information with includes:
We may also share your information with a law enforcement body, regulator, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any person.
We will never sell or rent your information to third parties for marketing purposes.
Any third parties that we may share your information with are obliged to keep your details securely, and to use them only to fulfil the service they provide to you on our behalf.
The information we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA") to third-party suppliers (e.g. Hosting / IT infrastructure).
We take all necessary steps to ensure your information is treated securely and in accordance with the GDPR.
We will only transfer your data to a recipient outside the EEA where we are permitted to do so by law and where adequate safeguards are in place - for instance, (A) where the transfer is based on standard data protection clauses adopted or approved by the European Commission, (B) where the transfer is to a territory that is deemed adequate by the European Commission, or (C) where the recipient is subject to an approved certification mechanism and the personal information is subject to appropriate safeguards. E.g. Privacy-Shield.
Warwick & Warwick will process (collect, store and use) the information you provide in a manner compatible with the GDPR. We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary.
We only hold your personal information for as long as is necessary to provide you with our services, meet our legal and regulatory obligations and where it is relevant to our legitimate business interests.
When your personal information is no longer required for these purposes it will be destroyed.
Warwick & Warwick are committed to protecting the personal information you entrust to us.
While we take reasonable precautions to safeguard the personal information we collect, no system is impenetrable.
Unfortunately, sending information via e-mail is not completely secure; anything you send is done so at your own risk. Once received, we will secure your information in accordance with our security procedures and controls.
Warwick & Warwick implement controls to prevent information about you being subject to loss, theft, misuse, unauthorised access, disclosure, alteration and destruction. For example, we store the personal information you provide to us on computer systems that have limited access and are located in controlled facilities.
We also ensure that our third-party suppliers provide adequate security measures.
Warwick & Warwick want you to be in control of how your personal information is used by us. You can do this by exercising the rights granted to you under the GDPR.
Please use the contact details at the bottom of this notice should you wish to exercise any of these rights.
When exercising the right of access, we will need to confirm the identity of the individual making the request and their right to access such information.
Warwick & Warwick accept the following forms of ID when requests for personal information are made:
Passport or Driving Licence
We will respond to your right of access requests as soon as possible and within 30 days of your request form being formally submitted.
Warwick & Warwick are committed to working with you to reach a fair resolution of any complaint or concern you may have about our use of your personal information. Please contact us in the first instance to discuss your concerns.
Data Protection Manager
Warwick & Warwick Ltd
15 White Friars,
Telephone: 01244 408980
If you believe that we have not been able to assist with your complaint, you may have the right to file a complaint with the Information Commission.
Information Commissioners Office
Wycliffe House, Water Lane